FAQ

1. How long will it take to get my order?
2. I need a wired doorbell system. What do I need to buy?
3. I need a wireless doorbell system. What do I need to buy?
4. Do you provide installation advice or instructions?
5. Do you carry any products that will accommodate 3 or more doorbells with different chime sounds for each separate doorbell?
6. Do you have anything that will provide additional transmission range?
7. What kind of doorbell will work with a wireless chime?
8. Do you have any doorbells that mount flush to the wall?
9. Do you make custom doorbells?
10. What is the voltage of the transfomers you sell?
11. I live by the beach. Do you have any doorbells that will not rust?
12. Is it safe to shop online at doorbellfactory.com?
13. Where can I updated my customer profile information?
14. What will you do with my personal information?
15. How do I replace my old doorbell button?
16. Do you ship to Canada?
17. Do you ship to Australia?
18. What if I want to return an item?
19. What if I want to call you?
20. What if I want see your products in person?

How long will it take to get my order?
Please check the processing time under the product description on the page of the item you have ordered. Shipping times vary per product.

I need a wired doorbell system. What do I need to buy?
You will need a wired button and a wired chime. You may need to purchase a transformer if you do not already have a wired system installed. If this is a brand new system, you may also need bell wire as well. You can find both the transformer and bell wire here.

We do not provide installation advice as we do not have any qualified professionals on staff to do so. Please contact a professional in your area for the requirements that your house may need.

I need a wireless doorbell system. What do I need to buy?

You can choose a wireless chime here. They all come with wireless buttons, but you can purchase more decorative wireless buttons here. Be sure to choose one of the Wireless Button Options from the drop down menu as most of our decorative doorbells are offered in both wired and wireless, through the use of a converter. Please also visit our Wireless Button Option page for the information and requirements of the wireless options.

Do you provide installation advice or instructions?
We do not provide installation advice as we do not have any qualified professionals on staff to do so. Please contact a professional in your area for the requirements that your house may need.

Do you carry any products that will accommodate 3 or more doorbells with different chime sounds for each separate doorbell?
Yes, most of our Honeywell and many of the Broan Nutone brand chimes will accomplish this. Please visit the manufacturer pages to view their respective chimes. Please do check the individual chime page to make sure that the particular chime has this capability.

Do you have anything that will provide additional transmission range?
Our chime extenders provide additional transmission range up to 100-400 feet, depending on the extender you chooce. The chime extender is a unit that is activated when your exsisting chime sounds. There are two parts to the chime extender. The first unit is placed next to your exsisting chime. The second unit is placed anywhere from 100-400 feet away from the first unit, depending on the product you purchase.

What kind of doorbell will work with a wireless chime?
For most of our decorative doorbells we offer 2 wireless options: Converter A and Converter B Compatible. Please visit our Wireless FAQ page for detailed information on these two options. For standard wireless doorbells, please check the product page for door chime compatibility.

Do you have any doorbells that mount flush to the wall?
The majority of the items on our website do not mount flush to the wall. We do have some surface mount products that can be found by going to the left menu on our website and clicking Doorbells, then clicking Surface Mount Doorbells.

Do you make custom doorbells?
No, we do not make custom doorbells at this time, however we offer many unique designs and many have multiple finish options. 

What is the voltage of the transfomers you sell?
Our transformers are all 16 volt, but they will work with 12-16 volt doorbells. We do not carry any transformers under 12 volt.

I live by the beach. Do you have any items that will not rust?
Our solid brass and stainless steel doorbells will not rust.

Is it safe to shop online at doorbellfactory.com?
Yes. Our Site is run on a Protected platform and is 100% secure. All credit card information is removed from our system automatically after 30 days. We have very advanced systems in place that protect our customers.

Where can I update my customer profile information?
Please click here to sign in and update your information.

What will you do with my personal information?
The Doorbell Factory will not share, sell or lease any information collected from its customers. This includes but is not limited to name, address, email, phone number, or demographic information. We consider your right to privacy and the security of your personal information to be a priority.

Some instances when The Doorbell Factory may request information from you are: registering on doorbellfactory.com, placing an order, requesting order status information, technical support or customer service assistance. We do not keep any credit card information on file after your purchase.

How do I replace my old doorbell button?
As one of the simplest of home repairs, replacing your old doorbell button is about as headache free as they come. Here’s what you’ll need to get started.

1. Screwdriver
2. Wire stripper
3. Pliers
4. Your new doorbell button.

First: find the electrical breaker that powers the doorbell system and switch it off.

Next, remove the screws from the old doorbell cover and gently pull it away from the wall.

Remove the two wires coming out from the wall from the two screws on the back of the old button. Check to see if the exposed parts of the wires are clean and not brittle. If not, simply reattach the wires to the two screws on your new doorbell button. If the wires look dirty, rusted or brittle, cut the exposed part off and strip approximately ½ inch of each wire and then attach to the screws. It doesn’t matter which wire goes on which screw.

See? I told you this was simple! Lastly, screw the new doorbell cover to the wall and you’re done!

Do you ship to Canada?
Yes we ship to Canada. Priority mail for 1 pound to Canada is about $14.95. Rates will be calculated at checkout.

Do you ship to Australia?
Yes, we ship to Australia. Rates vary and will be calculated at checkout.

What if I want to return an item?
If you need to return an item, please send an email to returns@doorbellfactory.com, and tell us your order number and reason for return or exchange, and we will get back to you with an RMA number and instructions on where to send the doorbell. We'll notify you via e-mail of your credit once we've received and processed the returned item. Click here to see the Doorbellfactory.com Return Policy. Please note that some doorbells are custom made to order and cannot be returned but will be replaced if defective.

What if I want to call you?
Your inquiry will be answered more quickly via email, however, if you would prefer to leave a voicemail and have someone call you back within 1 business day, Monday-Friday, please call 888-480-8860.

What if I want see your products in person?
We do not have a physical location where you can see our products in person. If you have any additional questions regarding our products, please send us an email at info@doorbellfactory.com.